Assistance
Assistance
Shipping costs are indicated at checkout and depend on the choice made by the buyer (standard or express shipping). You can find more details by reading the shipping information.
You can find more details by reading the shipping information.
Orders are shipped with the following carriers: BRT, Poste Italiane, UPS and TNT. At checkout, you can select your preferred courier.
For the safety of the plants, orders are processed from Monday to Wednesday to ensure they do not remain enclosed in the packaging longer than necessary. Orders placed on Wednesday will be processed starting from the following Monday.
Plants are carefully and meticulously packaged using specific, recycled, and eco-friendly packaging.
If your order has not yet been fulfilled, yes. Contact us via email and we will add to your order.
Do you need assistance? If you wish to contact us for any need, do not hesitate to use the contacts below.
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Return terms
You can return an item within fourteen days of receiving it.
Any issue related to a product must be communicated to customer service immediately: within and no later than 24 hours from the receipt of the order.
Conditions of returned products
Products intended for return must be in perfect original condition; they must not be damaged, spoiled, or used.
They must also be complete with all foreseen accessories (labels, signs, seals) and be carefully packaged using their original packaging.
Products excluded from return
- Customized products.
- Products present in the 'adopt a plant' section.
- Products defined as 'perishable goods' (plants).
Return procedure
For the return to be examined, it is necessary to fill out the return form and send it via email to info@tropical-corner.com.
Refunds
After examining and approving the return, the refund will be processed within fourteen days.
The refund will be issued using the same payment method used for the purchase.
Full return
When the return concerns the entire order, any standard shipping costs incurred by the buyer during the purchase will also be refunded
* "Standard shipping" refers to the shipping method with the lowest cost among those available at checkout during purchase.
Partial return
If the return concerns only a part of the purchased products, the shipping costs initially incurred are not refundable.
Return costs
Return costs are borne by the customer. To facilitate the return procedure, the seller offers the customer the possibility to request a return label. In the latter case, the cost temporarily borne by the seller will be deducted from the refund to be made to the customer.
Exchanges and store credit
Item exchanges are organized as a return procedure with a subsequent new order, managed independently by the customer and at their expense.
The return is free only if the refund is made in the form of a store credit.
Order processing times
All orders are processed within 1-4 business days of receipt. Order processing times may vary based on order volume, product availability, or logistical factors. Orders placed on weekends or holidays will be processed on the next business day. To ensure maximum safety and well-being of the plants during transport, shipments are made exclusively from Monday to Wednesday. This choice prevents plants from remaining too long inside packaging or being held in depots over the weekend. Orders placed from Wednesday onwards will therefore be processed starting from the following Monday.
Shipping times
The buyer can select two different shipping methods at checkout based on their preferences:
- Standard Shipping: after the order processing times indicated above, delivery is expected in 3-5 business days.
- Express Shipping: after the order processing times indicated above, delivery is expected in 24/48h.
The indicated delivery times are estimated and not binding.
Shipping costs
Shipping costs, based on the selection made, are indicated at checkout.
Packaging and plant protection
- Packaging: our plants are packaged with the utmost care to ensure they arrive at their destination in perfect condition.
- Eco-sustainability: we are committed to reducing the environmental impact of our online shop. For this reason, some of our packaging is recycled and reused. By doing so, we reduce the production of new packaging.
Order tracking information
- Tracking number: after the order has been fulfilled, you will receive an email with the tracking number to monitor the delivery status through the courier's website. The tracking may not be immediately operational, as it requires technical time (the responsibility of the carrier) for updating.
Customer availability
The customer undertakes to be available and operational during the shipping hours and days. Delivery attempts failed due to the recipient's absence or similar reasons will be the responsibility of the customer. The customer also undertakes to collect the goods, available for collection at the delivery points entered by them, promptly and appropriately. It is also specified that the courier, during delivery, has no obligation to provide notice (telephone call) in any way.