Assistance

Return policy

An item can be returned within fourteen days of its receipt.

Any issue related to a product must be immediately communicated to customer service: no later than 24 hours from receipt of the order.

Condition of returned products

Products intended for return must be in perfect original condition; they must not be damaged, spoiled, or used.

They must also be complete with all included accessories (labels, tags, seals) and be carefully packaged using their original packaging.

Products excluded from return

• Personalized products.
• Products in the 'adopt a plant' section.
• Products defined as 'perishable goods' (plants).

Return procedure

For the return to be examined, it is necessary to fill out the return form and send it via email to info@tropical-corner.com.

Refunds

After examining and approving the return, the refund will be processed within fourteen days.

The refund will be issued using the same payment method used for the purchase.

Total return
When the return concerns the entire order, the (any) standard shipping costs incurred by the buyer during the purchase will also be reimbursed.
* "Standard shipping" refers to the lowest-cost shipping method among those available at checkout during purchase.

Partial return
If the return concerns only a part of the purchased products, the shipping costs initially incurred are not refundable.

Return costs
Return shipping costs are borne by the customer. To facilitate the return procedure, the seller offers the customer the option to request a return label. In the latter case, the cost temporarily borne by the seller will be deducted from the refund issued to the customer.

Exchanges and store credit

Item exchanges are organized as a return procedure with a subsequent new order, managed independently by the customer and at their expense.

Returns are free only if the refund is issued as a voucher usable in the store (store credit).

Order processing times

All orders are processed within 1-4 business days of receipt. Order processing times may vary based on order volume, product availability, or logistical factors. Orders placed on weekends or holidays will be processed on the next business day. To ensure maximum safety and well-being of the plants during transport, shipments are made exclusively from Monday to Wednesday. This choice prevents plants from remaining too long inside the packaging or being stuck in depots over the weekend. Orders placed from Wednesday onwards will therefore be dispatched starting from the following Monday.

Shipping times

The buyer can select, during checkout, two different shipping methods according to their preferences:

• Standard Shipping: after the order processing times indicated above, delivery is expected within 2-5 business days.
• Express Shipping: after the order processing times indicated above, delivery is expected within 24/48 hours.

The indicated delivery times are estimated and not binding.

Shipping costs

Shipping costs, based on the chosen option, are indicated during checkout.

Packaging and plant protection

• Packaging: our plants are packaged with the utmost care to ensure they arrive at their destination in perfect condition.
• Eco-sustainability: we are committed to reducing the environmental impact of our online shop. For this reason, some of our packaging is recycled and reused. By doing so, we reduce the production of new packaging.

Order tracking information

• Tracking number: after the order has been dispatched, you will receive the tracking number via email to monitor the delivery status through the courier's website. The tracking may not be immediately active, as it requires technical time (under the carrier's responsibility) for updating.

Customer availability

The customer undertakes to be available and operational during the shipping hours and days. Failed delivery attempts due to the recipient's absence or similar reasons will be their responsibility. The customer also undertakes to collect the goods, available for collection at the designated pick-up points, in a timely and appropriate manner. It is also specified that the courier, during delivery, is not obliged to provide any prior notice (phone call).